Return & Refund Policy

Last Updated: October 22, 2026

At Vectoria, customer satisfaction is important to us. We offer a 7-day return policy, subject to the terms and conditions outlined below.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Have all original tags and packaging, where applicable.

• Include proof of purchase or your order details.

For hygiene reasons, tummy control belts that have been worn, used, washed, or otherwise fail to meet our return conditions may not be eligible for return, except where required by applicable law.

2. How to Request a Return

Please contact us before sending any item back.

To request a return, email us at vectoria836@gmail.com with:

• Your order number.

• The reason for your return.

• Photos of the product, if it arrived damaged, defective, or incorrect.

Our team will review your request and provide instructions on how to proceed. Please do not send items back without contacting us first.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at vectoria836@gmail.com.

Please include your order number and clear photos of the issue so we can help resolve it.

Eligible cases will be handled in accordance with our policies and applicable consumer protection laws.

4. Non-Returnable Items

Items may not be eligible for return if they:

• Have been worn, used, washed, or damaged after delivery.

• Are missing original tags or packaging, where applicable.

• Do not meet the return eligibility requirements.

These restrictions do not apply where a return or remedy is required by applicable law.

5. Exchanges

If you would like to exchange an item for another size or product, please contact us within 7 days of receiving your order.

Exchanges are subject to product availability and eligibility. Our team will explain the available options.

6. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated or required by applicable law.

If you receive a damaged, defective, or incorrect item, please contact us so we can advise you on the appropriate resolution.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, unless otherwise agreed or required by law.

Please allow additional time for your bank or payment provider to process the refund. Processing times may vary depending on your payment provider.

If your approved refund has not arrived within a reasonable period, please contact us at vectoria836@gmail.com.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at vectoria836@gmail.com. Cancellation requests depend on the order's processing and shipping status and applicable law.

An order that has already been dispatched may not be eligible for cancellation and may instead be subject to our return policy.

9. Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective goods, incorrect items, or products that do not match their description.

10. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us:

Store Name: Vectoria
Email: vectoria836@gmail.com

We appreciate your trust in Vectoria and thank you for shopping with us.